Adam Fenner
UK Address: Ashling,
The Anchorage, Seaview,
Isle of Wight, PO34 5LU.
Date
of Birth: 05/12/1972
I.T. SKILLS
Operating Systems
MS Windows 98, NT4, XP,
Server 2003 – Active Directory & SMS, Palm, Lotus, Internet,
Novell NetWare 3.x - 5.1,
TCP/IP, MS DOS 4 - 6.22, Exposure to UNIX & Linux.
Application Knowledge
Arcserve,
Backup Exec, Inoculan, Lotus Notes/Domino server, Exchange server 5.5 - 2003,
HP
Openview, SMS V2, APF, ADS, SQL, MSI, Firewalls, Netware Admin, Amadeus, Ghost,
Macromedia
Ultradev, Adobe Suite, Citrix Metaframe & clients for enterprise Apps.
Sharepoint,
MS;
Office, Project, Visio, Publisher. ERP, CA-Unicenter Asset Mgt & Saxo
Trading platform.
Network/Hardware Knowledge
Routing,
Cabling, Switches, Hubs, Bridging, ISDN, IP Security, TCP/IP, DNS, DHCP, WINS,
RAS,
Bay Networks, VPNs, IPTV, CISCO routers, SAN, Fibre Optic, FLUKE, BMC Patrol,
BT
ADSL, Compaq, Toshiba, Dell, HP, Siemens, SUN, & Lexmark. Insight Mgr & HP Openview.
Telecommunications Knowledge
Samsung
DCS switch & handsets, patching, PABX, Polycom Video Conference,
Cisco
Call Mgr, IP call routing & Active Voice mail system.
PROFILE
I am currently contracting,
as an Infrastructure Engineer, deploying Infrastructure update,
previously permanently
employed as IT Manager for SAXO Bank
(Capital Markets) - UK.
Starting at the Office planning stage, I sourced and
managed building / fit-out contractors,
the IT budget and infrastructure deployment. This also
included the Setup of; Servers,
desktop PC’s, Cisco phone Mgr, fax, ADSL, laptop kits,
mobiles, IPTV, and Video Conference suite.
My Previous position was Infrastructure Engineer, Deploying and configuring infrastructure
using Microsoft Automated Deployment Service & Automated Purposing Framework.
I possess proven management skills; experience of
managing a team of 35 technicians
at team leader level and mentoring in smaller groups;
allocating calls for day-to-day operations,
and leading to project goals, and overall project
objective, with Prince and ITIL.
I hold a broad range of Business Information
Technology skills, including first class server
and desktop support, networking, application
development, infrastructure management and
website creation. All skills have been gained in fast
moving and pressured environments.
With my experience I have gained strong commercial awareness, with a focus on
meeting business needs with I.T. solutions. I am self-motivated with an innovative and inquisitive mind.
I possess strong communication skills and have the ability to work under pressure,
whilst remaining flexible and friendly.
I am totally committed to quality and customer satisfaction, equally comfortable being
part of a team and performing in a managerial role.
CAREER HISTORY
IT Manager
UK Branch – Senior support.
2005 - 2006 SAXO
BANK, Bank St, Canary Wharf, LONDON.
12 Months. Setup
Server room, configure infrastructure & Desktops for UK Branch.
(Microsoft
RIS, Server 2003, Active Dir, Citrix, & Cisco Call Mgr)
·
Manage and co-ordinate
Fit-out contractors, and Infrastructure engineers.
·
Source & manage
external suppliers, mobile phone’s, ISDN & IPTV.
·
Manage installation of
Access Control & Security strategy (within FSA Regulations).
·
Create, test &
Install Citrix / MS application platform.
·
Training for users, and team member.
·
Security, Fire and
Crisis management.
·
Set-up and configure
entire Cisco IP phone system.
·
Support; trading
application, and ALL Technical Issues.
BBC Digital
Curriculum / JAM – Infrastructure Delivery. (9-Month Contract)
2005 - 2006 BBC
(Siemens - SBS) Maidenhead, BUCKS.
6 Months. Team of
3 - deploying, configuring infrastructure & platform for BBC JAM.
(ADS
APF- Remote Server deployment, Server2003, AD, HP Openview, SQL, ISA, VMWare).
·
Build, rack and cable HP
servers, Cisco routers & switches.
·
Install and configure
auto deployment scripts (APF ADS).
·
Set-up and configure IP
Security for entire LAN.
·
Direct feedback for code
development with MS UK.
·
Install MS application
platform.
·
Load content & application test. Quality assurance checks.
·
Configure and lockdown
Cisco/HP Switches & routers.
·
Assist with
documentation.
·
Conduct MS Application
Upgrade handover training.
FAST
Project - Enterprise Delivery. (6-Month Contract)
2004 - 2005 AXA-Tech
(AXA-Insurance) Spectrum, City of Bristol.
6 Months. Team of
3, supporting and deploying, CA UAM for FAST submission.
(Remote
Server & Desktop deployment, Novell5, NT4, Server 2003, AD, BMC, HP
Openview,
Dameware,
VMWare, Computer Associates Unicenter Asset Management & Bluecurrent).
·
Install and configure
UAM client on all platforms.
·
Resolve problems with
software / hardware conflicts.
·
Identify software on WAN
and obtain licensing requirements.
·
Create reports for licensing reconciliation.
·
Survey complex WAN
consisting of 54 Windows / Novell domains.
·
Create and document
process maps and handover documentation.
·
Travel to satellite
offices to survey and report on Infrastructure.
Remote
support / Installations Engineer. (2-Month Contract)
2004 Computer
World (Western) Fern Hill, Almondsbury, Bristol.
2 Months. Team of
3, supporting 14 Medium size companies (Outsourced).
(Remote
Server & Desktop Support, Server 2003, AD installations, Exchange, Citrix).
·
Upgrade SBS 2003
installation, with Exchange 2003 from NT / Exchange 5.5.
·
Resolve problems with
Exchange server 5.5 - 2003.
·
Resolve problems with
VPN and Backups; Arcserve & Backup Exec.
·
Support for Clustered Server environment.
·
Remote telephone support for business clients.
·
Citrix client
installation and configuration.
AD &
SMS Administrator / Engineer. (9-Month Contract)
2004 Orange
Mobile UK, Temple Point, Bristol.
9 Months. Team of
6, supporting XP & Active DIR rollout, for more than 2000 Users.
(XP,
Active Dir, Exchange, SMS, UAT, System testing applications, Laptop, PDAs)
·
SMS V2 App. Packaging
& Application testing.
·
Resolve problems with
Failed MSIs, and redeployed.
·
Citrix support &
client installations.
·
Package and Group creation through to advertisement and
support of the SMS Servers.
·
User Acceptance Testing for the MSIs, - Over 900 packages to
deploy.
Desktop /
Network Support. (3-Month Contract)
2003 Babbington
House, Frome, Somerset.
3 Months. Support
& housekeeping for all IT systems, about 50 users.
(XP,
Win2K, MS Desktop, Exchange, Squirrel POS, Member DB, Swipe card access, VPN)
·
Server & Desktop
support & user training for 50 local & remote users, within SLAs.
·
Resolved remote site
problems, with phone support, and / or PC-Anywhere.
·
Housekeep Servers plan
and implement new disaster recovery procedures.
·
Evaluate, propose then
quote for new swipe card access system.
IT
Manager. CVL (Maritz Travel –
Pharmaceutical), Bath. Jan 2001 – May 2003.
Team of 2
supporting all IT & Telephonic systems, for 60 users.
Also setting up
and supporting systems for corporate events abroad.
·
Maintenance of all IT,
telephonic systems & bespoke MS Access database.
·
Prompt technical support
& user training for 60 local users, within SLA’s.
·
Network maintenance
& fault resolution (Ethernet 10/100)
·
Participate in strategic
meetings with clients and directors of CVL.
·
Manage IT budget (60k),
and provide IT costs for specific “on site” events.
·
Manage and deploy “on
site” Networks, Laptops & phones etc.
·
Citrix support &
client installations.
·
Website creation and
maintenance, for CVL and pharmaceutical clients.
·
Document and evaluate
infrastructure, maintaining firewall, gateway and ISDN lines.
Network
Support Technician. Global TV, Sydney,
Australia. 2000 – 2001.
Team of 3, supporting desktop & servers for
about 110 users, local and remote.
·
Provided technical,
server and network support to a LAN/WAN of approx 280 users, 12 servers across
4 sites.
·
Resolved problems, for
off site users with phone support, and / or PC-Anywhere.
·
Participate in monthly
I.T. meetings with senior management.
·
Formal staff training
for all departments.
·
Set-up and configure RAS
server, and multiple laptops for dialup networking.
·
Review and remodelling
of Lotus Notes set up for WAN standardisation.
Server Support Team Leader. ICL CFM,
London. 1997 – 2000.
Progressed from Technician
to Helpdesk Team Leader, then Server Support.
·
Management of Service
Level Agreements, call logging & prioritising.
·
Key member of the ICL
team, which provided technical, server, desktop and
·
network support to a
LAN/ WAN of approximately 6000 users across 15 UK sites.
·
Creation of site
procedure and application / back-up documentation.
·
Support and project
feedback for D.O.H pilot upgrade of O/S and network infrastructure.
·
(Win 95 / Novell 4.11,
GroupWise Mail to Lotus Notes).
·
Headed the Y2K &
virus protection team.
·
Creation of a training /
reference network LAN (scaled down D.O.H WAN)
TECH. TRAINING COURSES
1999 - 1998 Windows NT 4.0 Admin
& Novell Netware 4.11 Admin (1 week)
Compaq ACT (2
weeks)
Microsoft
Office 97 & Windows 95 MCP –
support training (5weeks)
EDUCATION
1995 - 1996 Bournemouth
University, Poole DORSET
BSc (Hons) 2nd
Year - Information Systems
Management.
1993 - 1995 Isle of
Wight College, Newport IOW
HND - Business Information Technology – Merit.
1991 - 1992 Hastings
College, E.SUSSEX
A – Levels - Law – D, Sociology – D.
1984 - 1991 Thomas
Peacock School, Rye E.SUSSEX
9 GCSEs - Grade C and above (inc. Maths, English & Physics)
A – Levels - Business Studies – B, Chemistry – C.
PERSONAL INTERESTS
Music,
reading, mountain biking, golf, scuba diving, woodwork, architecture &
design.
I
am a great believer in self-development and self-actualisation. I have travelled extensively and cherish life
experiences.
I
have studied Kung Fu, Thai-Chi and Yoga, for physical and mental
development.
I would like to undertake a kit car project, such as a Caterham 7, or restoration of a convertible classic like a Sunbeam Alpine.